PATHETIC SERVICE

<p>I shop on this website often and have NEVER received such poor service before.</p> <p>I placed an order for a mens size 6 boot and a day later for a mens size 12 boot, upon receipt of the size 6 i realised that it was too big and immediately logged a return for a 5. The boot was collected on the 20th Dec.</p> <p>The day i received the size 12 it also did not fit and i logged a return for that as well. The size 12 was to be collected form a different address AS PER MY REQUEST. On the 21st of Dec, the courier company came to MY OFFICE (not the address in my request) to collect the size 12. Part of the order for the size 12 boot was socks. This just miraculousky vanished. They did not know whaere the courier had delivered it to or what had happened to it. Strangely, their syustem said that i signed for it BUT I DNT EVEN WORK AT THE PLACE OF DELIVERY!!! No one could even me an answer. I am still waiting for my refund for the size 12 boot and am yet to receive the size 5 exchange. After numerous calls to the contact centre NOTHING!!! To top it off the agent they have handling my query Carlo, has not idea what he is doing. He sends me an email asking me who collected the boot and when. But what cheeses me off even more is that i received an email from Supoerbalist stating that they received the boot at the warehouse and they will process my exchange. When i called them last week they said it says it hasnt been collected yet, Now what does one take from this experience. Its like a circus. Has good service just gone out of the window??? THIS IS PATHETIC AND ITS A JOKE!!! Especially considering that you literally spending thousands on their site and you get this kind of service. </p> <p> </p> <p> </p>