1 reviews | Active since Jun 2011
Pathetic service
Bought a hairdryer. It arrived damaged. Can't exchange because don't have stock in that color and had to go through refund process. 2-3 days after refund process the hairdryer is on website for purchase again. I contacted them to ask if it was my damaged one or did they get new stock. Person said they got new stock and said that I will get a brand new one. Order again, contacted them to ask that they can make sure it isn't damaged as it is for a gift. Arrived yesterday and it was AGAIN a DAMAGED one!!! Seriously!!! Does now one take responsibility anymore!!! Phoned them to speak to someone in management but that can't happen apparently...management will phone me. Will see if that will ever happen...they probably first have to think another story out before they phone me....
Our sincerest apologies for the terrible experience you have had with the condition of the hairdryer you purchased.
As per our telephone conversation, we will be sending you a replacement order and ensure that it is in perfect condition before leaving our warehouse.
This is a problem we will address with all the relevant and involved parties to ensure this does not ever happen again to any customer.
Kind regards,
Robyn van Staden
Client Concierge Specialist
Our sincerest apologies for the terrible experience you have had with the condition of the hairdryer you purchased.
As per our telephone conversation, we will be sending you a replacement order and ensure that it is in perfect condition before leaving our warehouse.
This is a problem we will address with all the relevant and involved parties to ensure this does not ever happen again to any customer.
Kind regards,
Robyn van Staden
Client Concierge Specialist