Pathetic Experience-First time customer

<p>I placed my first order with Superbalist and it is turning out to be a nightmare. My order 924248- I ordered an item and instead received the wrong item. I logged a return only to some error about an SKU. I called the next day spoke to Moria who promised to help but could not give me any reference or promise to keep her word. She told me to send an email marked for her attention and she will assist. I told her to call once this is actioned but I did not get that either, that was at 09:34. I happen to check my mail only to get an email to say Moria left for the day that same afternoon and I must log it myself. I did that but it did allow me to select the correct size so I had to choose something to log a return so I did. I really wish I never ordered anything from you people and regret doing business with you. Very disappointed with the service. Will someone for your executive management team call me!</p>