Pathetic customer service quality- hide behind excuses!

Quality of service has become pathetic. Superbalist clearly doesn't care about it's customers anymore. I have been purchasing from Superbalist for years and it was always my go to online store but now it's not even worth purchasing from them. To think that it would be much easier to purchase clothing online has now become a disappointment and a pain. I rather drive to the mall as it would be a much smoother process. The customer service agents are useless and management doesn't even have the decency to speak with you when you want to escalate an issue. Zando has way better customer service than Superbalist.