PATHETIC CuSTOMER SERVICE / INCORRECT ITEM

I am not sure what one has to do in order to get your attention (and also get the correct package) .... Since Friday (when my supposed package was meant to delivered) I have desperately been trying to get hold of SOMEONE regarding an order I placed that was not received. I have been sent from pillar to post - speaking to 4 different agents on Friday - including a supposed Manager - who at 2pm promised to get back to me in half an hour (I am still awaiting the call back) I have sent messages on Facebook, via inapp, via email.... with generic (if any) response that this will be treated urgently. As i said to your facebook message response, clearly your definition of urgent and mine differ VASTLY. On Friday, I received an order, a TOTALLY incorrect order. The order I placed was for an event over the weekend and consequently did not arrive in time. Not only is this a major inconvenience but further to this no one has bothered to rectify the error to date. This is absolutely unacceptable. I expect someone to get hold of me promptly before I am forced to contact the consumer complaints commission in this regard.