Pathetic Customer service

I placed an order for collection at the takealot collection point on the 27th of October. I then waited for the sms and it was gone a week and still nothing. So I decided to check the app to see if my details were correct and it was my old info. So I updated it. We went to the collection point because the app said parcel ready for collection only to find out we need a pin. So I called the call Centre (superbalist) several times and they said they will resend the pin. I waited a day and still nothing. So I checked my details on the app to see if it was correct and my number had a number missing. So I updated everything and called the call Centre again yesterday. I informed them that my details are correct and if they could please send me the pin again. So one person told me they couldn't coz my details are incorrect. The second said they are sending it to my updated email address. So I get an email to say I hope you received the pin. Then I get an email to rate them. Then I get an email to say the parcel has been canceled because it was at the collection point for more than 7 days. I will never recommend this app to anyone again and I will post this all over so social media do no one else does too. The customer service is pathetic.