PATHETIC CUSTOMER SERVICE

If i could give this company a negative star review i would Never have i ever experienced such pathetic online shopping before, even international shopping experiences were better than this 1. To find out information on your item you go through at least 5 different assistants, so each time you need to explain the same problem over and over 2. I ordered a pair of size 8 prior to lockdown commencing, the shoe was delivered 26 March. Unfortunately the incorrect size was sent to me. i understand mistakes happen After lockdown- superbalist commenced with regular orders but refused to do my return After complaining endlessly the order was finally set to be fetched its now been a week and no communication! The assistant now tells me, i need to wait 10 days for the return to be processed , another 2 days for inspection and another 10 days for the issue of the new shoe THIS IS BEYOND PATHETIC SERVICE. IF I HAD NOT WANTED THE ITEM , OR IF I PICKED THE INCORRECT SIZE, I WILL UNDERSTAND, SUPRBALIST ISSUED THE INCORRECT SIZE, IT IS NOW 2 MONTHS GOING ONTO 3 MONTHS AND I HAVE NOT RECEIVED MY SHOE Dont buy from this company. if you have a problem with item it will never be sorted out in timelessly manner. The customer service is appalling!!!