Parcel was never delivered

I’ve recently purchased a side board from superblist and paid R5600 cash. I got an sms that my parcel will be delivered 03/11/2025 before 5 in the evening. I didn’t receive my parcel. There was no communication from them to me as to why I didn’t get it. I would really appreciate if I get my parcel that I purchased with my hard earned money before end of today.