Parcel never received

No words can better describe how disappointed I am by the service received. I placed my order on the 28th of June 2024 and delivery was scheduled for the 4th of July 2024 and , I waited the entire day hoping to receive my parcel but that never happened. Then my hope was that perhaps there was a delay of some sort and that the parcel will be delivered the following day, however, I got shocked when tracking that the parcel was “delivered “ yet I never received anything.

I then lodged a query via email and Facebook messenger and, was expecting to get an explanation and apology - but there was no response. Then I tracked again out of panic since I was not getting any responses and I found out that the order was “corrected “ and scheduled for delivery today (11/07/24) which I was not happy about as this was an inconvenience. I am now writing this out of frustration as the delivery NEVER made it to my hand, AGAIN!!!