Overpriced and bad service!

<p>I ordered and paid for 2 table lamps as a gift for a family member. They arrived, one was broken! Note: these lamps are R789 each.</p> <p>I asked for it to be picked up to be returned as soon as possible, in order for it to still be on time for me to be able to give as a gift on the person's birthday.</p> <p>They were scheduled to come and pick it up, Mr Delivery came, said the transport he is using is to small for the box, he needs to come back.. Never came back that day! Now it will take even longer for me to get the lamp back to them, only for another 3-4 days for them to bring me a new one!! </p> <p>If your products arrives to your clients damaged, your clients expect a new one as soon as possible!! I didnt return it because i didnt want it, it was broken! So my return should be a priority!</p> <p> </p> <p>Why do we first have to complain like this, before someone gives you service!</p>