ORDER NOT RECEIVED

I placed an order on 08 December 2017, which was scheduled for delivery on Tuesday 12 December 2017. On Monday 11 December 2017 I received an SMS notifying me that I would receive my order the next day. On Tuesday at 11:34 I received another SMS confirming that my order was out for delivery. I called the customer care line at 15:35 to find out if I would still be receiving my order that day, I was assured by the lady I spoke to that the order was on its way. I made numerous calls to find out if should continue waiting and I was told that the driver was on his way. One of the agents suggested that we'd rather reschedule for delivery to happen the next day. Mind you, this was after I had waited for hours. Had this been suggested then I wouldn't have waited. I only received a notification from the courier at 20:26, which was hours after I had been kept waiting. This has caused great inconvenience, considering that a "delivery fee" was paid for this service.

I tried to track my order online and the status had changed to "Could not deliver. Please contact Superbalist Client Concierge" I called to find out what was going on, I have not received any response because apparently the courier is not responding to their calls.

I asked if the order could be reprocess and I was told that it wasn't possible. I asked if I could speak to a supervisor but they were all in a meeting. I have not had any response from a supervisor despite the time and money I spent on calls which I will not be reimbursed. The customer service that I received is extremely poor.