Order not delivered

I ordered a tshirt from superbalist in november now is December I haven't received my order I have tried to call even send emails regarding this matter I'm not getting help I even asked for a refund bit I haven't received any help be careful of superbalist they give poor service to client they ****med me off my money we work hard for our money we try to support this business if this is how you treat clients it's really bad treat clients better deliver on time or refund people if there's a delay communicate don't just keep quiet