Order not delivered

I've been buying on Superbalist for years but now I highly disappointed on my latest order. I didn't receive my order yet the status shows it was delivered to me. When I contact the customer service the lady just answer the call when I explained she keeps dropping my call. I've bought clothes for my kids for holidays and not delivered.. Agg that was my last cent what am I gonna say to my kids.. When I send query no one answer no communication.