Order nightmares

<p>Good day</p> <p> </p> <p>I have been researching rugs for weeks and my two favourite rugs were from Superbalist. I first purchased the first rug and instead of the white stitching that the picture shows, it came with blue stitching. I requested a refund and that will be collected tomorrow. Part of me was hoping that instead of just fetching it and refunding me, the company to offer to find me the rug that was displayed in the photograph but they just function on such a distant network that this kind of service is clearly unrealistic.</p> <p> </p> <p>I then purchased the second rug and was very excited to receive it this week. However, today I received an email claiming that my refund on this order was approved. In shock, I phoned their offices to tell them that I think they mixed up the two orders and I want this second rug. The assistant told me that they had found that the rug in the warehouse was defective and they didn't want to send me a defective rug. Ummmmm. find out if your stock is defective before offering it online. also, you've now sold this item to me. I don't care if you don't have stock, find the stock. order more. It is not my problem.</p> <p> </p> <p>I am very annoyed and won't purchase an item from Superbalist again because how could I be sure that the item will look at all like the advert or if I'm just sending them my money for some time so that they can earn interest on it.</p> <p> </p> <p>They now have R1500 of my money earning interest in their account, while I sit with the admin of their mistakes.</p> <p> </p> <p>I also think that they are awefully rude not to try and source the right products for me. But they don't care, I am just one of their billions of clients who dont' matter.</p>