DG
Daniel G

1 reviews | Active since Feb 2013

04 Nov 2015, 20:54

Order items ****** out of delivery box and damaged

My first time ordering from [URL Removed] has definitely not been a pleasant one. After waiting 4 days for my order, my order package finally arrived today (04/11/2015). Well, not exactly all of my order. When I received the package, the box was already half torn open which I had made the delivery guy immediately aware of. He advised he was making a note of it.<br> <br> After opening the box, i discovered certain items were just gone/missing and the items that were left, were clearly handled and fiddled with as the packaging that they came in was also broken.<br> <br> I am not happy at all and very upset about this. Alot of money was spent on this order and this being my first time ordering from [URL Removed] i am truly disappointed in the outcome. I hope this will be resolved swiftly.<br> <br> Will revert back on the eventual outcome of this complaint.

0
Replies (1)
Superbalist.com
Superbalist.com's reply05 Nov 2015, 09:14
Official
Hello DannyG1,

I am sincerely sorry for the situation you have experienced.

An investigation is in place to find out what could have happened involving all parties.

I received an email from you as well in which I will up date you personally concerning a replacement and how we will proceed from here.

Thank you for bringing this to our attention, we will get this sorted soonest for you.

Kind regards
Claire Gravell
Client Concierge Specialist.