Order incorrectly delivered.

They don't even deserve the 1 star that I gave them. I placed an order which I needed urgently and paid for the delivery fee. I got notified that the order was out for delivery the following day, then got an order delivered notification. I never received my order. I then sent an email and was told to wait 48 hours, but that time has passed. My money is gone and someone out there even signed for my things. I am very disappointed because I've been calling and sending emails but I still did not get help.