Order disaster from Superbalist

I ordered the following items from Superbalist on Sunday the 30th of September - 2 side tables - 1 tv unit - 2 shelfs - 2 barstools

I received emails notifying me that it will be delivered on Thursday the 4th of October.

I received a message on Tuesday the 2nd of October at 16:43 informing me it will be delivered on Wednesday the 3rd of October before 17:00. I contacted them Wednesday morning to inform them I can not pick it up if they can please only deliver tomorrow (Thursday the 4th of October) as planned. They said it is perfectly fine and they will change it, and arrange accordingly.

On Thursday I only received 1 box out of 7. I called the call centre to find out where the rest of the order is, only to find out it is still in Cape Town and it will be delivered on Friday the 5th of October.

I then proceeded to explain that I will not be able to be home to receive the delivery on Friday as I arranged to be available for Thursday to receive the entire order.

They then advised that I would be contacted by a delivery company early in the morning notifying me for the delivery of the day. Once I received the message I should contact Superbalist and they will try to have the delivery location moved. On Friday morning I received no message only a telephone call stating that the delivery company is at the gate. Then quickly arranged with work and rushed to get the delivery only to have it be 1 box again. I then contacted Superbalist again asking what is going on and why am I receiving 1 box at a time. They then asked me if I would prefer the entire delivery to be delivered altogether. I then advised them that would be expected as I placed 1 order.

We then arranged to have the rest of the order delivered after 17:00 due to all the inconvenience caused.

I decided the following Monday it would be to soon for a follow up. Around lunch time on Tuesday the 9th of October I received a phone call asking if anyone is home to receive the delivery. I then told the delivery company no but I will be after 17:00 as it should have been arranged with you. The delivery company then advised that it is fine, he will get someone to call me again tomorrow. I called the call centre once again to assist and they arranged with the delivery company to deliver after 17:00.

They delivered the rest of the order eventually after 17:00 in a/an unacceptable condition . It looks like SkyNet tried to save the boxes by tapping them. I now have furniture that is scratched and there were missing parts out of one of the boxes. (the boxes were half open with an attempt to tap closed, there were holes on the corners. Will have the photos on Facebook)

Calling back Superbalist they advised to follow the normal return procedures, which I was unable to do as the items were out of stock. From there we decided to cut our loses and move on.

I strongly recommend that you be careful when ordering from Superbalist