Order cancelled, just like that!

I placed an order and I a mailed them with order number that I will not be available on dates they proposed delivery on and I requested that I collect, instead they cancel the order and I am still waiting for a refund! It's upsetting when you're excited about getting your order and they feel they can cancel without giving options cause they don't care about their custmers. I had ordered my mom a dress now she won't have one on time thanks to Superbalist and disappointment. I will never buy from them, I know I'm only one person to many South Africans so they will not even notice I am gone. The treatment is pathetic.