Order ***1 - Superbalist Refund/Replace policy a ****

I've purchased goods with Superbalist for more than R2000, just for them to send me orders that I never ordered, which was returned (with Takealot and cellphone of the driver given who collected the items) and they are now investigating whether I returned a jersey that wasn't ordered but in the same box as the other items that were returned. After speaking to Conway Dass, Maria P, Lisa, and Zintle, a month down the line, I have not received my refund of almost R600 versus the R150 they are investigating. Notwithstanding how much money I have spent with Superbalist over the years. This service is disappointing and terrible. Processes and systems are clearly not in place.

These are the type of messages I have been receiving but no resolution:

Conway Dass (Superbalist)

Jul 16, 2021, 16:27 GMT+2

Hi Allison

Thank you for your reply

Unfortunately, the Corset cut asymmetric hoodie - black is currently sold out in a size 12

Please advise if you would like a refund back to your card or to your Superbalist wallet

Apologies for the inconvenience

We await your response Kind regards,

Conway Dass Online Fashion Assistant

Maria.P (Superbalist)

Aug 11, 2021, 11:36 GMT+2

Hi There, Allison.

I trust you are well.

Please note that since I am not hearing from you, I assume that you have come right. Therefore, this ticket will be temporally solved.

Should this not be the case, kindly respond to this email. Until then,

Zintle.D (Superbalist)

Aug 12, 2021, 17:18 GMT+2

Hi Allison

I trust that you are well.

My apologies that the line got cut off, it could be network issues.

I had a look into your profile and can see that your query has been escalated with our Order Fulfilment team under ***.

We will revert back to you as soon as we receive feedback.

Thank you for your patience during this time.

Kind regards,

Zintle.D Online Fashion Assistant