ONLY ONE HALF OF REFUND RECEIVED

On 19 April my refund was processed. I asked that it be sent as an EFT to my account.

However, on 22 April, when the funds were cleared to my account the transaction was split and only half of the refund reflected in my account. Upon enquiring, I was told by Laeequa.W that the other half was refunded to my Superbalist Wallet. This made absolutely no sense, as it was not something I'd authorised. I then asked Laeeqa to refund my money urgently to which she responded by asking for my banking details! How could one half of a transaction be processed without it? Surely this should be on file? It's absolutely mind-boggling.

I've asked Laeeqa twice to provide me with a contact for the Head Office, as I wanted my money by EOB yesterday. She responded "I have escalated, A senior in management will make contact with you tomorrow on the 27th."

I'm still waiting for someone to contact me and GIVE ME MY REFUND. This behaviour is questionable and it's not the amount of money that concerns me, but the principal! I've been a loyal customer for years, but at this point, I'm definitely going to take this to my social network to warn them of this.