Online frustration replaces online shopping

While Superbalist used to be fantastic, since joining with Spree, their customer service has gotten very sloppy and their responses do very little to solve the many problems that arise from ordering from them.

Not only am I finding their sizing to be completely off, but when returning something for exchange so as to receive the correct item after they delivered something COMPLETELY DIFFERENT TO WHAT I ORDERED, they exchanged it with the exact item I was returning. This has been a very frustrating process involving logging a complaint and receiving no response, so I am yet to figure out how to get the item I wanted and paid for.

Furthermore, their exchange policy tends to change after purchasing something, so items you think you can return/exchange actually end up being useless as you can't exchange them for items that are useful to you.

If you want to get what you pay for, don't shop on Superbalist!