Not Super-balist at all
<p>What a shocking experience with superbalist.com. After placing my order for over R4000 on their site, making payment, using an OTP code from my bank to ensure payment, my order has still not been delivered since 24 October. They automatically cancelled my order despite proof of payment and delivery confirmation being sent to me. Unbelievably appalling "communication" from Sheema Thomas, broken proimises ("I will not leave today until I have re-instated your order"; "I am just waiting for the bank to call me back" ...); insane requests and untruths. They have my money and my order. I have nothing but that sick feeling of being taken for another ride. And there is no commitment to resolving this from their side.</p>
Hi Angela,
I can assure you we are aware of the situation at hand and that Sheema is trying her hardest to assist. There has been a communication barrier via phone for the bank and ourselves to try and contact you to assist in approving the payment accordingly.
We have asked the bank to get in contact with you again via phone to approve the transaction, but if you wish to cancel the transaction you can contact your bank to have the payment "charged back.."
Kind regards_Client Concierge Specialist_Claire Gravell
Hi Angela,
I can assure you we are aware of the situation at hand and that Sheema is trying her hardest to assist. There has been a communication barrier via phone for the bank and ourselves to try and contact you to assist in approving the payment accordingly.
We have asked the bank to get in contact with you again via phone to approve the transaction, but if you wish to cancel the transaction you can contact your bank to have the payment "charged back.."
Kind regards_Client Concierge Specialist_Claire Gravell
You are surely joking? SInce 25 October???????? Trying her hardest????
I have spoken to my bank as requested. Approved.
I sent a copy of my card as requested. Approved.
Superbalist have told me that my funds are in their account.
Sheema is not trying AT ALL.
I am sparing the public all the content of the emails ... but I am happy to cut and paste them here.
So that you will see that none of what was promised has been done.
The last promise assured me that by Sunday night (come and gone), my order would be reinstated and the goods would be delivered.
This is a fault, an error, an incompetence on your side and you refuse to take responsibility.
How dare you say "We have asked the bank to get in contact with you again via phone to approve the transaction"??? This was done well over a week ago. PLUS THE PAYMENT WAS IMMEDIATE AND SHEEMA HAS CONFIRMED THIS.
Please check your facts and please do not tell me that you are trying to approve a payment when I have even sent a scan of my bank statement. AND THE BANK WOULD NEVER HAVE RELEASED THE FUNDS WITHOUT AN OTP CODE.
This is shameful.
It is so simple.
I ordered, I paid. You created a million barriers and you will not take responsibility or resolve this very simple issue.
Your accounts department even confirmed the presence of the finds with Sheema.
Plus I am told after Superbalist have stuffed this up, continually, that I am welcome to place another order and that funds will be placed in Superwallet? Seriously.
But SHeema said, oh nooooooo (last Friday), she was especially staying in late to wait for her contact at the bank ???? to call her back and then she will personally redo the order for me.
These are orders for clients of mine. Who knows if they are even still in stock?
Shocking shocking shocking.
THE PAYMENT WAS/IS APPROVED. Get it together, people.
You are surely joking? SInce 25 October???????? Trying her hardest????
I have spoken to my bank as requested. Approved.
I sent a copy of my card as requested. Approved.
Superbalist have told me that my funds are in their account.
Sheema is not trying AT ALL.
I am sparing the public all the content of the emails ... but I am happy to cut and paste them here.
So that you will see that none of what was promised has been done.
The last promise assured me that by Sunday night (come and gone), my order would be reinstated and the goods would be delivered.
This is a fault, an error, an incompetence on your side and you refuse to take responsibility.
How dare you say "We have asked the bank to get in contact with you again via phone to approve the transaction"??? This was done well over a week ago. PLUS THE PAYMENT WAS IMMEDIATE AND SHEEMA HAS CONFIRMED THIS.
Please check your facts and please do not tell me that you are trying to approve a payment when I have even sent a scan of my bank statement. AND THE BANK WOULD NEVER HAVE RELEASED THE FUNDS WITHOUT AN OTP CODE.
This is shameful.
It is so simple.
I ordered, I paid. You created a million barriers and you will not take responsibility or resolve this very simple issue.
Your accounts department even confirmed the presence of the finds with Sheema.
Plus I am told after Superbalist have stuffed this up, continually, that I am welcome to place another order and that funds will be placed in Superwallet? Seriously.
But SHeema said, oh nooooooo (last Friday), she was especially staying in late to wait for her contact at the bank ???? to call her back and then she will personally redo the order for me.
These are orders for clients of mine. Who knows if they are even still in stock?
Shocking shocking shocking.
THE PAYMENT WAS/IS APPROVED. Get it together, people.
Good day Angela,
Thank you for feedback regarding this matter.
We have tried contacting you telephonically to discuss the matter, but was however unsuccessful. We have left a voicemail at 15:48 on 08/11/2016 and have also sent you an email.
We acknowledge and understand your frustration and would like to discuss this matter via telephone, to assist you quicker and more effectively. Please advise when would suit you best.
We can assure you that we strive to deliver only the best customer service and would therefore try our utmost best, to assist in resolving this matter for you,
as soon as possible. We sincerely apologise for any disappointment and inconvenience caused.
Kind regards
Hanrie Havenga
Head Client Concierge
Good day Angela,
Thank you for feedback regarding this matter.
We have tried contacting you telephonically to discuss the matter, but was however unsuccessful. We have left a voicemail at 15:48 on 08/11/2016 and have also sent you an email.
We acknowledge and understand your frustration and would like to discuss this matter via telephone, to assist you quicker and more effectively. Please advise when would suit you best.
We can assure you that we strive to deliver only the best customer service and would therefore try our utmost best, to assist in resolving this matter for you,
as soon as possible. We sincerely apologise for any disappointment and inconvenience caused.
Kind regards
Hanrie Havenga
Head Client Concierge