Not so super, Superbalist

Superbalist has lost my order (Order No ***8) that was paid for on Monday, 19 February 2024. I am dealing with Abulele who is absolutely useless and no longer responds to my emails. I emailed him on Monday, 26 February to advise that I have still not received my order. He responded that he only wants to hear from me once I've received my order - which I still have not! He is now ignoring my emails and I have absolutely no idea where my order is. Shocking service!!!