1 reviews | Active since May 2016

19 May 2016, 10:24

NOT SO SUPER balist!

<p>okay Superbalist.com I've played nice from the start but this is ridiculous.. its one month and still EVERYTHING is wrong. and the funny story is... ITS NOT MY FAULT (surprisingly, because its always my fault) I've made arrangements to not deliver my order... and guess what... YOU DELIVERED THE BLEEPING ORDER) and now its forever and I've still not received my refund... secondly i RETURNED the beautiful dress because it was DAMAGED (***) and then you deliver the same dress three weeks later, STILL BLEEPING DAMAGED (***). Now i am mad, I've called so many times and you guys cant flipping apologies!! no, " here Is a voucher go away" .. nothing.. all you can say is that we understand your frustration.. how the bleep is that suppose to make me feel better!!! please collect the dress that is DAMAGED AND GIVE ME MY MONEY!!!! BLEEP!!!!!!! Superbalist.com Superbalist.com</p>

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Replies (1)
Superbalist.com
Superbalist.com's reply19 May 2016, 12:35
Official

Hi Meagan,

I am terribly sorry to hear about your latest experience with us. We will be following up to ensure that all of your concerns are addressed and resolved in no time. This is definitely not the type of service we want any customer to experience and we will do our best to turn your experience around.

Kind regards,

Robyn van Staden
Client Concierge Specialist