No regard for their customers! Ghosting Customer!

I have been updating my number with numerous consultants since November 2019 , Its updated on my profile since last year but i normally get my delivery delivered to my work adress since lock to date im working from home , I placed a home delivery beginning of the month and realised my number on the waybill is not rectified driver called as I can see on the app when I track my order i call consultants who kept telling me its updated eventually it got cancelled no one notified me I had to call in, Black Friday i placed another order because last agent promised me its rectified when I got the confirmation i saw its still the incorrect number I then notified superbalist via email before my delivery was out number is incorrect consultants again tells me its been updated and ghost me, I called for 2 days no answer eventually toda 14:50 I get through to a consultant requested the driver number she can't assist but she will call the branch my goods are to notify them 20 minutes later I see my goods are out for delivery, still no driver calling , I called in again and was just told my order has been canceled now the agents thats been ghosting emails and tells me I must make sure before submit my order my detail are updated but the waybill details are only seen when you already paid. This girl had the nerve to blame me for their incompetence I called take alot to try and get hold of the driver no answer , I hope yours get resolve in time. Mine is taking a year.. I'm planning to take this further, Agent has the nerve tell me she understands my frustration she is the cause my frustration, Waiting on call from Manager Sheldon