No refunds on returns. Shocking service!
<p>I ordered a R3000 Jawbone fitness device through Superbalist.com. On 19 March 2016 I did a refund request. On the 23rd of March my parcel was picked up by Dawn Wing Courier with all the supp**** packing slips. The item was brand new and still sealed in the box. A lady by the name of Melissa Sutherland assisted me after they informed me that the couriers made a mess and the package is now lost. After some mails back and forth I now sit with no Jawbone and no refund.. What a joke of a company. I will never do any business again with Superbalist.com or any of it's affiliates, I hope I can spread the word #brandfail.</p>
Hi Izak,
Our sincerest apologies for the experience you have had with returning your Jawbone.
We acknowledge that this is not the desired customer experience and so a solution is part of our future improvements to our customer service.
We will be following up on your complaint and be in touch asap with a solution.
Kind regards,
Robyn van Staden, Customer Operations.
Hi Izak,
Our sincerest apologies for the experience you have had with returning your Jawbone.
We acknowledge that this is not the desired customer experience and so a solution is part of our future improvements to our customer service.
We will be following up on your complaint and be in touch asap with a solution.
Kind regards,
Robyn van Staden, Customer Operations.
After taking it to social media, Superbalist.com acted swiftly and I received a email that my refund is being processed. Thank you Robyn van Staden! Not sure if the package was ever found but I definitely recommend to reconsider the use of Dawn Wing Couriers.
After taking it to social media, Superbalist.com acted swiftly and I received a email that my refund is being processed. Thank you Robyn van Staden! Not sure if the package was ever found but I definitely recommend to reconsider the use of Dawn Wing Couriers.