1 reviews | Active since Apr 2017
NO REFUND RECEIVED - BAD. HORRIBLE. UNHAPPY WITH SUPERBALIST
<p>I am very dissapointed and unhappy with the service I am receiving from Superbalist, I returned (order number ********** ) shoes that i did'nt like and requested a refund its been over 2 weeks and I am not getting any update regarding my refund, I took the effort by calling and sending several emails to them about the progress and they keep telling me that my return is still at the warehouse pending for inspection, I dont understand the reason for this why does it have to be such a hassle to get my money back for a return I am not 100% satisfied with. What's more frustrating is that they don't even make an effort by calling their client to provide an update, you have to go out of your way to check progress for yourself and you don't even get proper feedback this is bad service, horrible customer service and inconsiderate of their customers.</p>
After many follow ups calls and emails, I was informed that my parcel was signed for but it can't be located and the matter was esclated to the relevant Department. This to me indicates poor Customer Service and poor Management S****s because even top Management is unabale to attend to urgent Customer queries I last spoke to a consultant at 10:41 and no one has even bothered to contact me even now. A word of advise think twice before placing your order at Superblaist or make sure its the right item so you don't have to go through this horrific process of returning something because all you will get is bad service. I will make sure that I cancel my subscription with them, I consider this as THEFT.
After many follow ups calls and emails, I was informed that my parcel was signed for but it can't be located and the matter was esclated to the relevant Department. This to me indicates poor Customer Service and poor Management S****s because even top Management is unabale to attend to urgent Customer queries I last spoke to a consultant at 10:41 and no one has even bothered to contact me even now. A word of advise think twice before placing your order at Superblaist or make sure its the right item so you don't have to go through this horrific process of returning something because all you will get is bad service. I will make sure that I cancel my subscription with them, I consider this as THEFT.