No pickup for my exchange/returns for the 3rd time

I've been a regular customer at superbalist.com but as of late their customer service and service, in general, has been putrid. This is my 3rd order that I've had issues with ,in regards to having an item returned/exchanged. The first time took about a week longer than expected, the 2nd time took about 2 or 3 weeks to sort out and now it's currently the 3rd week that my return hasn't been collected and processed, after numerous attempts and calls to their customer services department finally someone has attempted (yet to succeed) to get it collected.

With little more than an apology, no attempt to appease me , the customer with any compensation for the frustration they've put me through, I've decided to abandon superbalist as my go-to online clothes retailer. Pathetic customer attitude, as if they're doing us a favour. To any considering superbalist.com, unless you're absolutely sure it's perfect for you, don't waste your time. No such thing as hassle-free returns with them