NO LEVEL OF SERVICE, THEY DONT EVEN DESERVE A SINGLE STAR

I have had endless issues in resolving a matter with Superbalist. I spoke to numerous individuals, all incapable of solving the matter. Yet, I receive emails confirming that the request has been solved by their individuals, requesting that I rate the service?!?!? It is impossible to speak to senior staff, and they make empty promises to solve or phone back, they just never do. Social media entries, requesting feedback is also hopeless. After they lost my items, they offered me a courtesy (apology) of 30% discount on a minimum sale and no-sale items of minR700 with a whole bunch of ridiculous rules that I have to comply with, as if I am at fault. Meanwhile they offer 30-70% discount to ALL consumers and all clients to a minimum of R450 incl delivery. Due to the theft of my items at their warehouse, not only did I loose the items that I bought and paid for, but I also lost the discount associated to my lost items (59-70%). I am trying to get Superbalist to man-up, but they are incapable of doing so and I am trying to get my full refund, which they claim have been paid to me since last week, but it is still not reflecting in my account. I phoned endless times. The staff work remotely, you land up in a queue, then eventually someone will pick up, don't talk at all, they walk a way from the phone (footsteps), talk at the back with other people, you can hear children,cutlery, and various back-ground noises, then they return to the phone (footsteps return) and drop the phone. And, then you just have to start the frustration all over again!

The only item of my order that wasn't lost (sneakers), was received dirty.

I have photos and proof of all the above and used up so much data trying to resolve the matter