No feedback/no delivery

So our package was supposed to be delivered on Thursday last week but Tuesday today and no delivery, after NUMEROUS calls and so many promises to contact us back the only response is that sorry its the courier services. I told them that i will collect my parcel myself if they just give me the address. I ordered from Superbalist so surely they must sort their courier problems out themselves? If my order is not delivered by Tomorrow 12 i will definately cancel my order and purchase somewhere else. This is really the wordt service from an online shopping platform that i have had in my life Order # ********** .