No feedback on missing item! Appalling service from Superbalist

I placed an order for three goods on December 06, 2023. To my astonishment, when my order arrived on December 12, 2023, one of the items ordered was damaged, and the other was the wrong item. The defective item and the wrong item were picked up for an exchange as soon as I scheduled one. I have never gotten the item that was originally missing from my order; only the defective item has been exchanged thus far. Since January 14, 2024, I have contacted and emailed Ashley S and Sanelisiwe K. I was informed that the case has been forwarded to the appropriate department, but I have not heard back from them.

I have never experienced such horrible service. I'm not interested in the item anymore and just need a refund so I can shop somewhere else. This was a mistake on the part of the vendor, but I still feel irritated and have to follow up to get a straightforward answer or comment.