No delivery of Superbalist order for second time

This is the second time I've used Superbalist, and the second time Dawn Wing has failed to deliver my order on the date specified (today - and therefore within the time specified). I'm currently having to phone both Dawn Wing and Dayle's Transport (or Dale's Couriers, a courier Dawn Wing uses as a third party) to trace this order myself, but apparently the driver has his phone off and isn't answering anyone's calls. I feel foolish for ordering from Superbalist after my past experience but their follow up response was so good that I wanted to give them another chance. I've now definitely made up my mind about them. Now I have no idea where my package is, or when I will be receiving it. This is just really poor customer service on all sides.