No delivery of order!!!!

Terrible experience with delivery for this website!!! I was told my order will be delivered today before 5 so I changed my schedule to receive it and they don't even give a specific time!! It was gone half 5 and still no order it's past 6 and I have not received it.. Superbalist doesn't even answer their phones! Absolutely terrible service will be taking this up further! Can't believe I waited the entire day for the order and didn't receive it!!