TM
Thandiwe M
1 reviews | Active since Jan 2016
17 May 2016, 08:39
No Delivery
<p>I have been usually impressed with the service offered by superbalist.com until now. After making an order on the 9th of May, and having delivery promised on the 12th, its the 17th of May and I still dont have my order. It is claimed that the courier tried to deliver but coulnt reach me, which I dont understand, I use my work address and have used the address previously with no problems with delivery. I have tried engaging with the customer services team and still I dont have my order nor any indication of when to expect it.</p> <p> </p> <p>Very disappointed.</p> <p> </p> <p>Thandi</p>
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Replies (1)Superbalist.com's replyOfficial
17 May 2016, 09:29Hi Thandi,
Thank you for raising this situation with us!
I am sincerely sorry about the delay on this order.
I have raised this with our contact at the couriers and she is conducting an investigation, as soon as she gets feedback she will revert soonest and I will pass on the communication soonest for us to make a forthcoming plan.
Chat to you soon.
Kind regards
Claire Gravell
Client Concierge Specialist
Superbalist.com's reply17 May 2016, 09:29
Official
Hi Thandi,
Thank you for raising this situation with us!
I am sincerely sorry about the delay on this order.
I have raised this with our contact at the couriers and she is conducting an investigation, as soon as she gets feedback she will revert soonest and I will pass on the communication soonest for us to make a forthcoming plan.
Chat to you soon.
Kind regards
Claire Gravell
Client Concierge Specialist
