Nightmare experience

Good Day

Hope all is well, i urgently need assistance, i purchased an item on the 10th of Feb 2025 order number ***3. I then logged a return for the item the next day (RMA***), when the driver arrived to collect the item at my reception office , he took the superbalist box with the return item and took another box from my company which did not belong to him, my company urgently needs this box back , i have logged a query regarding this matter and dealing with an agent called sinovuyo, she gives the impression that she does not want to assist or is lazy to assist she keeps on telling me that the warehouse is not replying to her and when i asked her if she can call them as this is an urgent matter and we really need that box back here immediately she tells me no she cant call them, surely you must be able to call the warehouse and find out where this box is which does not belong to superbalist.