My refund

Good day,

I am writing to express my frustration regarding an order I placed on Superbalist on 28th November 2024. I was informed that they attempted to deliver the package to me, but it was returned to the warehouse. When I tried to reschedule the delivery, their system didn’t allow me to do so.

I have called their contact center several times, but I have been unsuccessful in receiving any assistance or getting my order marked as canceled or returned. Additionally, I received an email from them stating that I will not be receiving my refund, without providing any valid reason for this decision.

I placed an order, did not receive the item, and now they are telling me I won’t be refunded for my funds. This situation is extremely frustrating, and I would appreciate clarification and resolution regarding this matter.

Thank you for your attention to this issue.

Best regards,