My order

I placed an order on the 28th of November, and to this day, I have not received my parcel. I’ve checked your platform, but there is no option to cancel, reschedule, or request a refund. It seems clear that you are unable to deliver the order.

The address on the waybill is correct, but I still have not received my order.

Could you please provide an update on the status of my order or issue a refund as soon as possible?

Thank you for your attention to this matter.