DB
Dhilshaad B

1 reviews | Active since Feb 2013

09 Sept 2016, 14:07

Mouldy shoes

<p>I am a big online shopper and have never had any issues previously until today when I received my first order from Superbalist. I received a dusty pair of black heels that were so old, it had mould on them. With online shopping I assume somebody has to physically hand the product over for delivery and thereby inspecting the item before doing so. Clearly the item was inspected and Superbalist didn't find aything wrong with it and therefore sent it on its way to myself. Unfortunately it is Eid on Monday and I do not have an alternative but to go scrub my brand new shoes. </p> <p> </p> <p>Thanks Superbalist for a filthy pair of shoes. </p>

0
Replies (7)
Superbalist.com
Superbalist.com's reply09 Sept 2016, 15:29
Official

Hi Dilshaad,

Thank you for taking my call and chatting with me!


As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, the warehouse picks and packs your order for delivery.

I will ensure this complaint is dealt with internally.

Apologies once again

Eid Mubarak
Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__

Superbalist.com
Superbalist.com's reply09 Sept 2016, 15:29
Official

Hi Dilshaad,

Thank you for taking my call and chatting with me!


As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, the warehouse picks and packs your order for delivery.

I will ensure this complaint is dealt with internally.

Apologies once again

Eid Mubarak
Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__

Superbalist.com
Superbalist.com's reply09 Sept 2016, 15:30
Official

Hi Dilshaad,

Thank you for taking my call and chatting with me!
As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, the warehouse picks and packs your order for delivery.

I will ensure this complaint is dealt with internally.

Apologies once again

Eid Mubarak
Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__

Superbalist.com
Superbalist.com's reply09 Sept 2016, 15:31
Official

Hi Dilshaad,

Thank you for taking my call and chatting with me!
As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, the warehouse picks and packs your order for delivery.

I will ensure this complaint is dealt with internally.

Apologies once again

Eid Mubarak
Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__

Superbalist.com
Superbalist.com's reply09 Sept 2016, 15:32
Official

Hi Dilshaad,

Thank you for taking my call and chatting with me!
As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, the warehouse picks and packs your order for delivery.

I will ensure this complaint is dealt with internally.

Apologies once again

Eid Mubarak
Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__

Superbalist.com
Superbalist.com's reply09 Sept 2016, 15:35
Official

Hi Dilshaad,
Thank you for taking my call and chatting with me!
As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, the warehouse picks and packs your order for delivery.
I will ensure this complaint is dealt with internally.
Apologies once again.
Eid Mubarak
Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__

Superbalist.com
Superbalist.com's reply09 Sept 2016, 16:34
Official

Hi Dilshaad,

Thank you for taking my call and chatting with me!

As per our conversation, Superbalist has full trust in our suppliers to deliver the product to the warehouse as seen on our site correctly and in perfect condition. From there, our warehouse picks and packs your order for delivery.

I will ensure this complaint is dealt with internally.

Apologies once again.

Eid Mubarak,

Claire Gravell

Superbalist Client Concierge Specialist