Missing and broken items.

I placed a big order which was delivered on time. The order had missing items (3) and one broken item. I tried to log a return on the broken item but of course superbalist cancelled my return. I also emailed and called superbalist many times regarding the missing items and the only feedback I have gotten is that “its been escalated to our warehouse team”. This is a huge loss of money to me and I expect better from such a big company. This is pathetic.