Made a shipping mistake and don't care about rectifying this .

I have been a customer of Superbalist since 2016 (four years), and they have lost me as a customer from this moment onwards. I have ordered on the 23rd April several items from them. After waiting for nearly a month I finally got my parcel, just to finds that my one long awaited item was not there and instead there was another item I did not order. I ordered a stripped scarf and instead got a flamingo scarf. The scarf that I did order nearly a month ago, has been sold out and I cannot put an order to get it exchanged. When I emailed with the Superbalist concierge I got told that there is nothing they can do about this, except to grant me my money back. They take zero responsibility that they couriered me the wrong scarf and have not provided an alternative for me except to get my money back. This shows that they do not care about their customers even though a mistake was clearly on their part. I am extremely disappointed in them and do not recommend them to anyone. They will send you something you did not order and then take no responsibility for their mess ups.