Lying & *****ing from customers

To this day I still have not received the 3 missing items on my order ********** . Not even an update as to how far is the so-called "investigation" which was to take place as I was advised by Sheldon Michaels on 26/11/2018. I purchased 4 items to the value of R4 396. Unfortunately only the 1 pair of shoes was delivered on 26/11. I reported this to Superbalist as soon as I arrived home & saw the delivered items & noticed the missing knes. I was at work when the order was delivered during the day. Sheldon promised to contact me with the outcome of the investigation and what happened to the rest of the order which sum upto R3 097. Unfortunately Sheldon vanished after this. I have made several follow-ups since the 26/11. I have sent emails but never received any response from Superbalist. On one of the emails I requested that I rather be refunded the money for all the missing items seeing that I had to fork-out more money to put-together an alternative outfit to wear to the wedding I was to attend. Once more, this request was ignored by Superbalist. I followed up with them once more this afternoon & spoke to a lady by the name of Nwabisa who confirmed that no comments or updates appear on their systems against this order. Basically no action was ever taken to find out what happened to the rest of the order after I reported it outstanding. Again, Nwabisa told me that she was going to find out from Sheldon what happened & would revert to me in 20 minutes. This was at 16:50 but the call never came.

I had also submitted a return for the pair of shoes delivered as they were very tight & uncomfortable. I received several messages on many different dates that the shoes will be collected on that particular day. Unfortunately again the collection never happened until a colleague expressed her interest in buying the shoes from me at R1000 when I had bought them for R1 299.

I am fed-up with the pathetic service from Superbalist. I had hoped that the service delivery from Spree would be better after it "became" Superbalist but clearly not. It is still as pathetic & filled with staff who lack integrity & would say anything just to get the customer to hang-up the phone.

I want nothing more from Superbalist but my R3 097 in my account within 48 hrs. I have attached proof of my banking details on one the many emails I sent to Superbalist and I am not expecting any more stories or disappearing acts from Superbalist unless this is now their new strategy to ***** from the innocent, unsuspecting citizens as we see many other businesses do around the country. Hope there will eventually be some action take by Superbalist on the matter.

Thank you.