Logged a complaint only to be passed on from one client concierge to the next because they couldn't resolve the problem

I have never had a problem with Superbalist before and have been shopping with them since day one. However, a few weeks back their website was giving me problems and I could not purchase something that was on special. I logged a complaint with customer service telling me that their connectivity issue will be resolved soon.

A different client concierge then contacted me the next day to find out if the problem had been solved. I explained that it wasn't and was even willing to send screenshots of the site etc to help them resolve it. Until today I have still not received feedback on what the issue was (the site works for me now) but I still lost out on that deal (it was a one day deal) with no apology or explanation from them... Did not expect that lack of concern and bad customer service from Superbalist.