LIYING ABOUT COLLECTING ORDER FOR REFUND

I bought 4 pairs which I logged a return fr and they have been sending me messages that it will be collected between 8 to 5pm for about 3 times now and nobody came to collect and they send SMSs saying they attempted to collect no driver has called me to collect. The only message i get is that they will collect between 8am to 5pm and no EXACT time stipulated! Am I supposed to stand at the gate from 8am t0 5pm waiting????? their email team is ignoring my emails and nobody has attempted to call me. Now I am trying to log a return once again after 4 unsuccessful attempt and it does not want to. I would not suggesting using them at all!!!! THEY ARE REFUSING TO REFUND MY MNEY FOR THINGS BOUGHT WHICH DO NOT FITTTTTT