dM
david M
1 reviews | Active since Aug 2015
25 Aug 2015, 12:42
Lies and won't refund on cancelation
As per their policy:<br> \Before an order is dispatched
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Superbalist.com's replyOfficial
25 Aug 2015, 17:15Hello dmac,
Sorry for the confusion!
We have checked that the order was cancelled in our system and confirmed with our warehouse they have not shipped the package. The refund was a complete oversight on our part - that should not have happened and we do apologise.
We have now actioned the refund: Instead of refunding this to your credit card (which can take the banks 5-10 days to process) we've made the refund to your account via EFT. This should reflect within the next day or two. We've also added the value of the voucher you used to your Superbalist wallet.
Thank you for bringing this to our attention. Please do get in touch if you encounter any further issues.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service
Sorry for the confusion!
We have checked that the order was cancelled in our system and confirmed with our warehouse they have not shipped the package. The refund was a complete oversight on our part - that should not have happened and we do apologise.
We have now actioned the refund: Instead of refunding this to your credit card (which can take the banks 5-10 days to process) we've made the refund to your account via EFT. This should reflect within the next day or two. We've also added the value of the voucher you used to your Superbalist wallet.
Thank you for bringing this to our attention. Please do get in touch if you encounter any further issues.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service
Superbalist.com's reply25 Aug 2015, 17:15
Official
Hello dmac,
Sorry for the confusion!
We have checked that the order was cancelled in our system and confirmed with our warehouse they have not shipped the package. The refund was a complete oversight on our part - that should not have happened and we do apologise.
We have now actioned the refund: Instead of refunding this to your credit card (which can take the banks 5-10 days to process) we've made the refund to your account via EFT. This should reflect within the next day or two. We've also added the value of the voucher you used to your Superbalist wallet.
Thank you for bringing this to our attention. Please do get in touch if you encounter any further issues.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service
Sorry for the confusion!
We have checked that the order was cancelled in our system and confirmed with our warehouse they have not shipped the package. The refund was a complete oversight on our part - that should not have happened and we do apologise.
We have now actioned the refund: Instead of refunding this to your credit card (which can take the banks 5-10 days to process) we've made the refund to your account via EFT. This should reflect within the next day or two. We've also added the value of the voucher you used to your Superbalist wallet.
Thank you for bringing this to our attention. Please do get in touch if you encounter any further issues.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service