Lazy customer service

Hi Superbalist<br> <br> My order number is 329538. I bought a parcel and a component was missing. It was then arranged that my parcel would be picked up, examined and I would receive my actual parcel. My parcel was arranged to be collected on the 15th December 2015 between 8:00 - 17:00. I work at the collection address and left at 17:00. Only after I left did the collection come for my parcel. As such I was unable to open. Not only did I not get a phone call to tell me that they were there! I was told by the neighbor! This service is actually so disappointing and now I'm actually fuming! Since then I have filed a complaint and told that someone will call me..... No one has called me! This is the second time I'm filing a complaint.... After calling the concierge number .... Which no one answered!!!! How can you guys do this? It feels like it is my fault for something that your company is actually at fault for! Why should I be running after your company when this is actually not my fault! This customer service is disgusting!<br> <br> Please can someone call me ASAP as this is actually a Christmas gift!!!!<br> <br> I am highly frustrated and extremely disappointed!