Lack of service. Being ignored.

This was my email to Superbalist on Saturday past

Hi guys

There is something horribly wrong with your system. I have tried emailing and explaining - but I am told it's fine on your side. I have deleted cookies, cleared caches on multiple devices but still the same issue. Below is my invoice - already on there the discount amount and YOU SAVE amount differ? I bought 2 chairs R1189 each (Was 1699 - saving of R1020 in total) and 2 x carpets. The carpets cost R2799 (was R3999 - saving of R1200), and R1049 (was R1499 - saving of R450) My total saving should be R2670. Your cart says I saved R950. And then it says discount R1470.

I should have paid R6226 instead of R7426.

I need a refund of R1200 please.

I have attached screenshots of everything but there is something horribly wrong with your system. Not one piece of information here is accurate or corresponds??

Please advise asap! I have been trying to resolve this with you since Monday with no luck - thought this might be easier.

Thanks, Kim

Prior to this I had emailed for a week to try and sort out. To date I have emailed 6 times and nobody gets back to me. Not on FB, any of the email addresses. Despite saying 72 hours reply.