Lack of appropriate feedback and refund

Order #602201<br> On or around the 15th or 16th Dec I purchased an item of clothing. It didnt fit so I requested a swap out via the mobile app. The next day I sent a query to say I had changed my mind and could I rather have a refund instead. I was advised that once the item was collected from me, the return would be cancelled and I would receive a refund via creditcard. I then received an SMS to say the new order was dispatched - I called in and was advised that they would cancel it and that they would speak to the person (Lindo / Lindie) that originally handled the request. I then received the order in any event & had to go through the entire returns process AGAIN! At this stage I could only receive a refund to my Superbalist 'wallet' & not my credit card. I had to call in yet again, to be advised that I would have to wait for a return to wallet and then raise another request for an EFT to be done to my bank account. <br> On 28th Dec Lindo requested my bank account details, I then sent through twice on the 30th Dec. I received a refund to my wallet! I sent an email through again, to receive a half intelligent response! Please refund my bank acc ASAP. #superbalistfail #willnotshopagain