Lack of after-sales by Superbalist.com

Quite disappointed in the lack of after-sales by Superbalist.

2 orders were canceled due to nobody being available to receive the delivery. In each instance, the driver tried to deliver twice. Upon seeing the cancelation, I was told by 2 x Superlist and 1 x Takealot call center human/s: - Once the delivery is canceled there is nothing that can be done as it goes back to the warehouse and a refund would be passed - The drivers will try to deliver 3 times before the delivery is canceled

In both of the above-mentioned instances, the driver only tried to make contact twice, and with one, I was not notified as the driver had entered the complex for another delivery and happened to try to come to me.

I have been waiting for a call-back since 03 Dec 2022. Upon each follow-up I'm told: "The query has been opened again and within 48-72 hours, you will be notified regarding the management call back." "Thank you for your response. We have escalated the matter and a manger will be in touch shortly" "The matter is being looked into ." "The matter has been escalated to our management team via Ticket #******. As soon as I’ve received feedback I will provide you with an update. Kindly await my response." "The call back request is currently being reviewed by the management team." "Feedback will be provided soonest" "The call back request is currently being reviewed by the management team." "A callback has been sent ,I will provide you with an update. Kindly await my response."

Guess what... Still waiting....