Keep rescheduling collection of return multiple times! Pathetic service!!!!

I placed an order on 17 Feb 2021 (order no. ***). I then logged a return (RMA***) via the app due to size issues, of which i received an email informing me of my return logged. To this email i rep**** informing them that i work on rotation basis as well as only until 1pm weekly (due to covid regulations at work). On 3 March 2021 i sent another email stating that to date no one has collected nor contacted me. To this i received a reply from Justine Carstens from Takealot saying that they are not able to schedule collection time, however can request the driver to call me en route to collection.I was further contacted by Zimkhitha Kula from Superbalist asking me if someone at work will be able to take my return to the driver. I provided her with my colleague's name and cell phone number. It is now almost 1pm and about to leave work. Yet another rescheduling for the 3rd time, and another weekend passing by. Now i have to wait until Monday to hear when they will take their time to collect. Clearly customer satisfaction isn't part of their business plan. They will lose so many customers if they don't see to the customer needs.