ES
Ela S
1 reviews | Active since Nov 2015
05 Nov 2015, 10:15
Josh Cohen went the extra mile
I placed an order for 6 prints with Superbalist. All the prints arrived except one. The cannister arrived but the print was missing. The cannister had been tampered with.<br> <br> I sent Superbalist an email and Josh responded within an hour. He asked that I send a few photo's of the cannister so they could investigate what had happened.<br> <br> The next day Josh called me to assure me that the missing print would be sent to me in five days. And it did!<br> <br> Josh went the extra mile and that was really appreciated.
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Superbalist.com's replyOfficial
05 Nov 2015, 10:47Hello elainepills,
Thank you so much for your compliment regarding the service you have received from Josh!
It means the world to us to know that we are meeting and going beyond the expectations of the customer service we provide to our customers especially when there is a problem that needs to be resolved.
Your compliment will be passed onto Josh.
Have a superb day further!
Kind regards,
Robyn van Staden
Client Concierge Specialist
Thank you so much for your compliment regarding the service you have received from Josh!
It means the world to us to know that we are meeting and going beyond the expectations of the customer service we provide to our customers especially when there is a problem that needs to be resolved.
Your compliment will be passed onto Josh.
Have a superb day further!
Kind regards,
Robyn van Staden
Client Concierge Specialist
Superbalist.com's reply05 Nov 2015, 10:47
Official
Hello elainepills,
Thank you so much for your compliment regarding the service you have received from Josh!
It means the world to us to know that we are meeting and going beyond the expectations of the customer service we provide to our customers especially when there is a problem that needs to be resolved.
Your compliment will be passed onto Josh.
Have a superb day further!
Kind regards,
Robyn van Staden
Client Concierge Specialist
Thank you so much for your compliment regarding the service you have received from Josh!
It means the world to us to know that we are meeting and going beyond the expectations of the customer service we provide to our customers especially when there is a problem that needs to be resolved.
Your compliment will be passed onto Josh.
Have a superb day further!
Kind regards,
Robyn van Staden
Client Concierge Specialist